Name: Scheila Lagass
Type: MSc dissertation
Publication date: 30/03/2021
Advisor:

Namesort descending Role
Adonai José Lacruz Advisor *
Hélio Zanquetto Filho Co-advisor *

Examining board:

Namesort descending Role
Adonai José Lacruz Advisor *
Hélio Zanquetto Filho Co advisor *
Karin Satie Komati External Examiner *
Marcos Paulo Valadares de Oliveira Internal Examiner *

Summary: Organizations increasingly create Project Management Offices (PMOs) in order to
overcome the challenges of greater complexity and importance of projects and, thus,
create value for organizations. Although it has been verified in the literature that the
PMO contributes to the performance of the project portfolio, it is an open empirical
question as to how this contribution occurs. Thus, the objective of this study is to
describe how the PMO influences the performance of the project portfolio. The
theoretical lens used to carry out this study was that of Dynamic Capabilities. To
achieve the objective, a qualitative approach was used, and as a research strategy,
the descriptive case study method was used. The object of the empirical investigation
was the corporate PMO of a large financial group in Brazil, winner of national and
international awards, with worldwide prominence. The sources of evidence used were
documentary surveys and interviews. In-depth semi-structured interviews were
conducted with PMO managers and teams and with project managers from the
organization, from July 8 to October 5, 2020. 11 interviews were conducted through
the Microsoft Teams communication platform. The analysis of the collected data was
carried out using the Content Analysis method. The result showed that the PMO
influences the performance of projects and portfolios. Its contribution and influence
occurs through the role of facilitator: the PMO supports the organizational units in the
execution and contributes to the performance of the project portfolio. In addition, it was
found that the investigated PMO has dynamic capabilities, which has the ability to
renew and reconfigure the organization's asset structure; coordination and integration
capacity; and learning ability.

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