Name: VITOR DAHER COELHO
Publication date: 18/12/2023
Examining board:
Name |
Role |
|---|---|
| ADONAI JOSE LACRUZ | Examinador Interno |
| ALEXANDRE REIS ROSA | Presidente |
| AMANDA SOARES ZAMBELLI FERRETTI | Examinador Externo |
| CÉSAR ALBENES DE MENDONÇA CRUZ | Examinador Externo |
| CESAR AUGUSTO TURETA DE MORAIS | Examinador Interno |
Summary: In this work, we seek to discuss how digital citizenship is exercised in a smart city
within a social network. To this end, we began the debate by presenting the different
perspectives on what would define a smart city and we argue that this concept is
associated with the phenomenon of digital transformation, as innovation proposals in
the management of municipal services are linked to the incorporation of new ICTs
into everyday life. of cities. We present that there are different conceptions about
smart cities, with a group of authors who highlight the importance of ICTs for
improving the quality of life of citizens, who barely discuss socioeconomic aspects,
the local context for the application of technology and the types of propositions. of
governance while, on the other hand, proposals are made for an approach with a
more holistic perspective, in which the focus of smart city analysis moves away from
technology and towards human factors, such as the capabilities of citizens to
appropriate proposed innovations. and governance models designed for greater
participation of city residents in the decision-making process for allocating public
resources. We discuss concepts related to citizenship and digital citizenship and
used ethnomethodology as a theoretical-methodological reference for the empirical
approach to the phenomenon of exercising digital citizenship within an Instagram
page. Through qualitative research, we sought to understand how residents of
Greater São Pedro exercise digital citizenship through the social network Instagram.
We observed that, on numerous occasions, public figures and managers such as
governor, mayor, secretaries of health, security, education, state deputies,
councilors, executives from public transport companies, water supply companies and
press professionals interact with followers of the page. in order to respond to the
demands placed there. These interactions that begin in the digital environment, on
numerous occasions, end up achieving the intended improvements in the public
services provided there, which shows the connection between the digital and
analogue spaces.
