Funeral Services and the Culture of Death: A Reflection on the Case of Greater Vitória.

Name: RENATA FERNANDO DUARTE
Type: MSc dissertation
Publication date: 28/03/2003
Advisor:

Name	Role
GELSON SILVA JUNQUILHO	Co-advisor *
JOÃO GUALBERTO MOREIRA VASCONCELLOS	Advisor *

Examining board:

Name	Role
ALESSANDRA RACHID	External Examiner *
CELESTE CICCARONE	Internal Examiner *
JOÃO GUALBERTO MOREIRA VASCONCELLOS	Advisor *

Summary: As verifies the advance of the Information Technology, there is an increase in the
number of companies that adopt computational systems to assist in their activities. In
the 90’s, the use of systems ERP package (acronym to Enterprise Resource
Planning) obtained great success in the market of Information Technology. Seen in
principle as the solution of many organizational problems, the ERP systems not
always completely satisfy the organizations that adopt them with the results. The
implantation of a ERP system do not consist only in a technologic change within the
organization, but also in a change in mental models, because its main characteristic
is process integration. After the implantion it is common to arise problems resulting
from not only technologic aspects. The object of this research is to analyse how the
human aspects, as the ones tied to individuals aspects, can interfere in the final
result of the implantation. For the realization of this reasearch it was used the Study
of Case method, having as object of study the Chocolates Garoto S.A., an
organization from Espírito Santo that had being throught the process of implantation
of the SAP R/3 system at the end of the 90’s. The reasearch is characterized as
descriptive and used a qualitative broaching.

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