IMPLANTATION of ERP Systems: Technology and People in the Garoto-SAP Project.
Name: RENATA GOMES DE JESUS
Type: MSc dissertation
Publication date: 11/03/2004
Advisor:
Name |
Role |
|---|---|
| MARILENE OLIVIER FERREIRA DE OLIVEIRA | Advisor * |
Examining board:
| Name |
Role |
|---|---|
| MARILENE OLIVIER FERREIRA DE OLIVEIRA | Advisor * |
| MÔNICA DE FÁTIMA BIANCO | Internal Examiner * |
| STELLA NAOMI MORIGUCHI | External Examiner * |
Summary: As verifies the advance of the Information Technology, there is an increase in the number of companies that adopt computational systems to assist in their activities. In the 90s, the use of systems ERP package (acronym to Enterprise Resource Planning) obtained great success in the market of Information Technology. Seen in principle as the solution of many organizational problems, the ERP systems not always completely satisfy the organizations that adopt them with the results. The implantation of a ERP system do not consist only in a technologic change within the organization, but also in a change in mental models, because its main characteristic is process integration. After the implantion it is common to arise problems resulting from not only technologic aspects. The object of this research is to analyse how the human aspects, as the ones tied to individuals aspects, can interfere in the final result of the implantation. For the realization of this reasearch it was used the Study of Case method, having as object of study the Chocolates Garoto S.A., an organization from Espírito Santo that had being throught the process of implantation of the SAP R/3 system at the end of the 90s. The reasearch is characterized as descriptive and used a qualitative broaching.
